Frequently Asked Questions

We accept payments via Razorpay, a secure and reliable payment processing platform. Razorpay supports major global networks including Visa and Mastercard, along with various local networks. We do not store any credit card information or other personal payment details as all transactions are directly managed by Razorpay.

Absolutely, our API is built to support a wide array of projects, from personal ventures to commercial applications. We encourage the use of our services in your commercial projects, under the condition that it aligns with our terms of service. Specifically, while commercial use is welcomed, reselling our IP geolocation data or services as a standalone offering is not permitted.

You can cancel your plan at any time directly from your account. Your plan will remain active until the end of your current billing period.

Our API supports both IPv4 and IPv6 addresses, providing comprehensive geolocation services regardless of the IP address format used.

Our IP geolocation service, while highly reliable, cannot guarantee 100% accuracy due to factors such as the type of IP address, geographical area, and ISP practices. Accuracy always varies by country, type of IP (IPv4, IPv6) and type of network (cellular, broadband). Additionally, our geolocation data isn't precise enough to pinpoint individuals, households, or specific street addresses. In cases such as VPN use or website hosting, we may identify the location of the server but not the actual users or businesses associated with the IPs.

Absolutely! Our API provides a wide range of information including the currency, timezone, connection details, and security insights of the IP location.

We've optimized our service to ensure that it performs at high speed. Our clients generally experience minimal latency when using our API.

Yes, our API is built to handle high traffic loads. However, in the event of an unexpected surge, we've implemented rate limiting to maintain service quality for all users.

While we always strive to ensure backward compatibility, there may be instances where updates introduce breaking changes. In such cases, we will provide advance notice and clear migration paths.

At this time, we provide a RESTful API that can be easily integrated into any programming language that supports HTTP requests. We're planning to release SDKs for popular programming languages in the future.

Your personal data such as name and email are encrypted at rest to ensure maximum security. We prioritize your privacy.

Your trust is paramount to us. We've implemented industry-standard security measures to protect your data, including encryption at rest and during transmission.

We retain your data as long as your account is active. After account termination, we delete data based on regulatory requirements and our data retention policies.

We firmly believe in keeping your personal data just that—personal. Our core philosophy is built around not being in the ad business, which means your information isn't a commodity for us. We only collect what's absolutely necessary to provide our service and maintain a strict policy against sharing or selling your data to any third party. Your trust is our top priority, and we're committed to safeguarding it with robust privacy practices.

We use cookies to maintain your login session for a smoother user experience. We do not use cookies to track your activity outside of the user dashboard.

Our IP lookup service is designed with privacy in mind. We do not log the IP addresses you lookup using our API. Your searches are completely anonymous.